iWon Help
iWon : Shopping Help
iWon Shopping Frequently Asked Questions


 Q: How do I find iWon's shopping feature?
A: You can access iWon Shopping through the "Features" section of the iWon Homepage.
 
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Q: Is it safe to use my credit card on iWon Shopping?
A: Each of our featured merchants has established its own security precautions and privacy policies, and we encourage you to check with the individual merchant for the exact details of their policies.
 
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Q: What do I do if a merchant's page won't load?
A: Our shopping engine has hundreds of merchants, and perhaps the Web site of the merchant you visited was experiencing problems at that time.
 
We recommend that you revisit that site at a later time and try your purchase again. If that doesn't work, try contacting the merchant "offline." If all else fails, use our shopping search tool to find another source for the product.
 
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Q: Why couldn't I find a particular merchant?
A: Our shopping engine has hundreds of merchants; however, it is possible that the merchant or product you are looking for is not currently in our shopping engine.
 
We recommend using the general search feature on iWon to see if you can locate the Website of the merchant or product you're interested in. If that doesn't work, try contacting the merchant "offline" to see if they offer their products on the Web also. We wish you good luck!
 
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Q: The item I purchased online was damaged/did not arrive/not what I ordered/not what I expected/billed incorrectly. What do I do?
A: While iWon provides links to a variety of shopping merchants, both in our shopping area and on the banner advertisements on our Web site, we do not have control over their business policies and practices.
 
We recommend that you contact the shopping merchant from whom you purchased the goods or services directly. If necessary, you may also wish to contact your credit card company to dispute the charges if you are unable to get satisfaction from the particular merchant in question.
 
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RELATED LINKS ON iWON
  Registration FAQ
  Sweepstakes FAQ
  How iWon works

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