iWon : 1 > Help : MSNTV FAQs

Answers to some common MSNTV questions MSN TV FAQs I'm a MSNTV user and am having difficulty registering. I keep getting a "your cookies are not turned on" error message. Is this a MSNTV issue? I'm an iWon Member who uses MSNTV. More often than not, I can't sign-in to iWon. I get a "your cookies are not turned on" error message each time. Is this a MSNTV issue? Why is the "cookie" file causing problems with my ability to sign-in/register? Why do I need to have cookies to use iWon? When will the MSNTV "cookie" problem be fixed? Can I still use iWon as an MSNTV user if I don't sign-in? BACK TO TOP Q: I'm an MSNTV user and am having difficulty registering. I keep getting a "your cookies are not turned on" error message. Is this an MSNTV issue? A: Unfortunately, yes. It appears the problem is related to the "cookie" file MSNTV stores for its users on their server. However, you can try later to see if you can register successfully, as the problem sometimes corrects itself. BACK TO TOP Q: I'm an iWon Member who uses MSNTV. More often than not, I can't sign-in to iWon. I get a "your cookies are not turned on" error message each time. Is this an MSNTV issue? A: Unfortunately, yes. It appears the problem is related to the "cookie" file MSNTV stores for its users on their server. However, you can try later to see if you can sign-in successfully, as the problem sometimes corrects itself. BACK TO TOP Q: Why is the "cookie" file causing problems with my ability to sign-in/register? A: Normally, the "cookie" file is stored locally on your computer and is used to hold customization information for Web sites you visit. In the case of iWon, cookies are necessary to register, display the Sweepstakes entries you have earned, and save your sign-in information. Unfortunately, due to intermittent problems at MSNTV, we are sometimes unable to retrieve or properly write information to the cookie file of MSNTV users, and as a result, you may experience difficulty signing-in or even registering at iWon. BACK TO TOP Q: Why do I need to have cookies to use iWon? A: As noted in the Subscriber agreement, cookies are required to become an iWon member and participate in our sweepstakes online. Cookies allow us to know who is getting entries, allows for personalization of your iWon home page, and saves your sign-in information so you don't have to manually sign-in each time you visit the site. In short, without cookies, you would be unable to collect entries. BACK TO TOP Q: When will the MSNTV "cookie" problem be fixed? A: We cannot offer additional technical support for issues regarding problems (signing-in/registering) as a result of cookie errors. Please feel free, however, to let MSNTV know you have been unable to register or are having difficulty signing-in at iWon.com. It is very frustrating for us, as well. BACK TO TOP Q: Can I still use iWon as a MSNTV user if I don't sign-in? A: Yes, absolutely. While you won't be able to enter any of our sweepstakes while not signed-in as a member, you can still take advantage of everything iWon offers in the way of news, sports, entertainment, stocks, email and more, even when you can't sign-in. BACK TO TOP

FORGOT MEMBER NAME/LOST PASSWORD Forgot your "Member Name"? Lost your "Password"? Click Here TOP 7 QUESTIONS   I don’t see the entries that I earned in the iWon Sweepstakes. Where are they?   I forgot my member ID and password. Should I register again?   Can I have more than one iWon membership and earn more than 100 entries a day that way?   Can more than one person per household become iWon members, even if they all share the same computer?   How do I update my address and contact information with iWon so that you can notify me if I win?   May I continue using iWon after I've reached my 100 daily entries?   How do I know if I am a winner? RELATED LINKS ON iWON   Registration FAQ   Sweepstakes FAQ   How iWon works