CO-PILOT FAQs
|
|
What is the iWon Co-Pilot?
The iWon Co-Pilot is a toolbar that installs directly onto your Web browser. Its design allows you to easily access the many areas of the iWon site from anywhere on the Internet. The Co-Pilot is free to download and free to use.
|
Back to Top
|
Will I earn entries into the iWon Sweepstakes by using the iWon Co-Pilot?
Yes! Most of the tasks you can perform using the iWon Co-Pilot will earn you entries towards our Weekday/Weekend, Monthly Bonus and Annual prizes. Your entries will appear on the entry bar (found on the far-left side of the Co-Pilot) regardless of where you are on the Web.
|
Back to Top
|
How do I install the iWon Co-Pilot?
It's simple! Visit the iWon Co-Pilot download page and click on the "I
ACCEPT" button. Review and agree to the Terms of Service. When asked to
confirm that you would like to download the Co-Pilot, answer, "Yes".
Once the download is complete, click "OK". That's all it takes!
|
Back to Top
|
How do I "uninstall" the iWon Co-Pilot?
You can easily uninstall the iWon Co-Pilot using the instructions below:
Close all open Web browsers
From the "Start" menu in Windows, select "Settings" and then select "Control Panel"
Select "Add/Remove Programs" from the "Control Panel" screen,
Select "Co-Pilot - iWon"
Click "Change/Remove"
Then just follow the simple instructions and the Co-Pilot will be uninstalled. Should you reopen your Web browser and still see the Co-Pilot, you may need to restart your computer for the uninstall process to be completed.
|
Back to Top
|
Will the iWon Co-Pilot work with my Web browser?
The iWon Co-Pilot will work with the most recent versions of Internet Explorer. The Co-Pilot is fully compatible with Internet Explorer versions 4.0 and above.
|
Back to Top
|
To find out what version your browser is, try this:
| |
Internet Explorer: Go to the Help menu located at the top of your browser. Select "About Internet Explorer." A box will appear that tells you what version you have. |
Note to AOL Users: The iWon Co-Pilot is designed for use with standard Web browsers and currently will not function within AOL's software or its built-in Web browser. However, you can use Co-Pilot on any supported browser you launch while you are connected to the Internet through AOL.
Note to WebTV Users: The iWon Co-Pilot currently does not function with the WebTV interface.
Note to CompuServe Users: The iWon Co-Pilot is designed for use with standard Web browsers and currently will not function with the browser built into CompuServe's software.
|
Back to Top
|
What are the system requirements for installing the Co-Pilot?
The iWon Co-Pilot is currently available for Windows 95, Windows 98, Window NT 4.0, Windows 2000
and Windows XP. It is compatible with Microsoft Internet Explorer 5.5 and
higher. The iWon Co-Pilot software and cache require only 300k of disk space on the disk drive containing your windows directory (usually the C: drive). If you are currently able to run a supported web browser on your computer, you should be able to install and run the iWon Co-Pilot. In particular, your web browser and the iWon Co-Pilot require a 486 or newer, compatible processor, 16 MB of RAM, VGA display (SVGA is recommended), a mouse or similar pointing device, and Internet access.
|
Back to Top
|
Does the iWon Co-Pilot track where I go on the Internet?
The Co-Pilot does not monitor or report back to iWon with information about where you are traveling when you leave the iWon service (which includes our co-branded sites) or what you do on other Web sites.
Keep in mind that the Co-Pilot is subject -- in all respects -- to iWon's privacy policy. This means that we will not share any personally identifiable information you provide (whether it comes through the Co-Pilot or anywhere else) unless you have given us permission to do so.
|
Back to Top
|
How is the Co-Pilot able to show me my sweepstakes entries when I'm not on the iWon site?
The Co-Pilot contains functionality that allows the Co-Pilot to show the entries you receive in the iWon Sweepstakes when using iWon, but this functionality relates only to iWon and does not apply to any sites you may visit that are not part of the iWon service. This functionality does not involve any communication between your computer and the Internet (including our web servers).
In addition, the Co-Pilot communicates periodically with our servers to determine if there are any updates to the Co-Pilot software and to determine what button and menu items to display. If there is an update, the Co-Pilot will notify you and seek your consent BEFORE changing your Co-Pilot.
|
Back to Top
|
How can I feel safe knowing the Co-Pilot is not "spyware"?
The following should help clarify that the Co-Pilot is NOT spying on you and that we take guarding your privacy seriously.
| |
1) The Co-Pilot DOES NOT track, collate or aggregate any information about a user when the user is NOT on the iWon service.
2) The Co-Pilot DOES NOT collect information stored on your user system and DOES NOT upload information from your computer system to iWon.
3) The Co-Pilot IS subject to iWon's Terms of Service and Privacy Policy.
4) The Co-Pilot can be uninstalled from the "Add/Remove Programs" Control Panel AND from the Co-Pilot toolbar itself. In both cases, all of the Co-Pilot's registry settings that hook the Co-Pilot into your web browser are deleted. It is also safe to delete the Co-Pilot's executable code without uninstalling the Co-Pilot. The Co-Pilot's executable code is (by default) installed in a sub-directory of "Program FilesiWoniWonBar" on the user's drive containing their Windows directory.
5) Installation of the Co-Pilot DOES NOT change the signature of any email or newsgroup clients or cause such clients to advertise the iWon service.
6) The Co-Pilot DOES NOT update itself without telling the user in advance and asking for authorization. |
Our intention was to build a toolbar that would be of value to our members by helping them keep track of their entries and providing easy access to iWon's features, content and search functionality. At the same time, we take the privacy concerns of our members seriously and we have tried to design the Co-Pilot out of respect for these concerns. We believe that we have succeeded and will continue to work on improving the Co-Pilot with these concerns in mind.
|
Back to Top
|
|
What are the multi-colored boxes at the top of the iWon Co-Pilot?
That's your entry counter. It keeps track of your entries wherever you are on the Web, and updates your entry total whenever you visit or use iWon.
|
Back to Top
|
Can I search the Web with the Co-Pilot?
Yes! In fact,
this is one of the biggest benefits of the Co-Pilot - the ability to search
from anywhere on the Web. The Co-Pilot search tool (powered by Ask.com) allows you to search in a number of ways. You can look up stocks, people, businesses, maps, and city guides as well as performing a general Web search. All this can be done right from the iWon Co-Pilot, earning you entries towards all of our sweepstakes.
|
Back to Top
|
How do I know how many entries I am receiving?
You can earn entries for using most features of the iWon Co-Pilot. To see how many entries each Co-Pilot's feature is worth, just move your cursor over that particular feature's icon or area and the entry number will appear.
|
Back to Top
|
How do I check my iWon Email account?
To check your free iWon Email account from the iWon Co-Pilot, simply click on the email icon. This will take you to the iWon Email login page. If you were previously logged in, the Co-Pilot will take you straight to your email inbox. You can also write a message, send a greeting card, or visit our email help area from this part of the Co-Pilot.
If you do not have a free iWon Email account and would like to get one, click here.
|
Back to Top
|
Can I customize the iWon Co-Pilot?
At the moment, you will not be able to customize the iWon Co-Pilot. However, we are working hard to add new features to the Co-Pilot in order to allow you to customize the look of your co-pilot.
|
Back to Top
|
What does the airplane button do?
This button (located on the middle of the Co-Pilot) allows you to easily navigate back to the iWon Co-Pilot Home page, FAQs,
tells you which version of the Co-Pilot you have and allows you to choose
whether you would like the Co-Pilot buttons to be color or black and white.
|
Back to Top
|
Can I hide the iWon Co-Pilot from my browser?
If you are using Internet Explorer 5.0 or above, you can hide the iWon Co-Pilot by doing the following:
| |
1) Go to the "View" menu at the top of your browser.
2) Select "Toolbars"
3) Click "iWon Co-Pilot" to hide; click again to unhide. |
Back to Top
|
What does the "My iWon" button do?
This button will take you directly to your personalized "My iWon" page. And from the pull-down window beneath the My iWon icon, you can visit any of your "My" pages such as "My Weather," "My Lottery" and "My Sports Scores" -- all based on your personal preferences.
If you have not yet created your personalized "My iWon" page and would like to find out more, click here.
|
Back to Top
|
How can I receive the latest version of the Co-Pilot?
If you haven't installed the iWon Co-Pilot yet, click here to begin installation. Once you have installed the iWon Co-Pilot, the iWon Co-Pilot will automatically inform you of any updates.
|
| Back to Top |
|
My Co-Pilot entry counter doesn't show my entry totals -- it just says, "Check my entries." Why?
Any time you log onto the Internet, you must visit iWon to activate your iWon Co-Pilot's entry counter. Once you've done so, the iWon Co-Pilot will keep count of your Weekday/Weekend, Monthly Bonus and Annual entries for as long as you're online. It's that easy!
Remember, in order to earn entries, you must first be a registered iWon member.
|
Back to Top
|
The search box on my iWon Co-Pilot disappeared. How do I get it back?
You can make the search tool on the iWon Co-Pilot appear or disappear by clicking the magnifying glass icon directly to the right of the search box entry field. If you do not see the search box, click on the magnifying glass icon and it will appear.
|
Back to Top
|
The Co-Pilot says, "Retrieving buttons from iWon..."
In some cases, this will happen when you first launch your browser. Retrieving buttons should not last more than 10 seconds. If it takes longer than 10 seconds, you might not be connected to the Internet. You must first connect to the Internet using a network login or ISP account.
|
Back to Top
|
I installed the Co-Pilot, but it does not appear. Why?
The Co-Pilot may be hidden. If you have Internet Explorer, do the following to unhide the Co-Pilot:
| |
1) Go to the "View" menu at the top of your browser
2) Select "Toolbars"
3) Click "iWon Co-Pilot" to unhide the Co-Pilot |
Microsoft has reported a significant bug with versions of Internet Explorer between 5.0.0.0 and 5.00.2919.0. If your Internet Explorer version number is within this range and your computer's operating system is Windows NT or Windows 2000, you should upgrade to the latest version of Internet Explorer. The bug in these versions may prevent you from successfully using the iWon Co-Pilot.
To find out what version of Internet Explorer you have, go to the Help menu located at the top of your browser. Select "About Internet Explorer." A box will appear that tells you what version you have.
If at some point you uninstalled the iWon Co-Pilot, and you are using a Microsoft browser, you may experience difficulty seeing it right away if you attempt to re-install it. The easiest way to make the Co-Pilot reappear is to close and restart your Web browser.
|
Back to Top
|
I cannot find "iWon Co-Pilot" in my Internet Explorer toolbars menu.
There is a known bug with certain versions of Internet Explorer that will cause the iWon Co-Pilot to be labeled "Radio" under the toolbars list. If this is the case with your browser, you'll need to do the following to hide or unhide the Co-Pilot:
| |
1) Go to the "View" menu at the top of your browser
2) Select "Toolbars"
3) Click on each instance of "Radio" until you see the Co-Pilot hide/unhide
| |
Back to Top
|
The Co-Pilot was on my Internet Explorer browser but now it's gone. What happened?
On certain occasions when using Internet Explorer 5.0, you might notice the Co-Pilot is not visible when you
re-launch the browser. If this happens, do the following:
| |
1) Go to the "View" menu at the top of your browser
2) Select "Toolbars"
3) Click "iWon Co-Pilot" to restore the Co-Pilot on your browser. |
We also recommend upgrading to Internet Explorer 6.0.
|
Back to Top
|
My browser says that I do not have the system requirements to install the iWon Co-Pilot.
In order to use the iWon Co-Pilot, your operating system must be Windows 95, Windows 98, Windows NT, Windows 2000
or Windows XP.
|
Back to Top
|
My browser says "user certificate invalid" when I attempt to download the Co-Pilot.
You need to upgrade Internet Explorer to a more recent version.
|
Back to Top
|
Internet Explorer says "current security setting prohibit running" when downloading the iWon Co-Pilot.
You need to change your security setting to Medium in order to successfully download using Internet Explorer. Follow the instructions below to change your security settings.
|
Back to Top
|
